Self Storage Lambeth Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Lambeth provides self storage units and associated services, including services used in conjunction with removal companies operating in our service area. By placing a booking, paying any fee, accessing our premises, or using any storage unit or related service, you agree to be bound by these Terms and Conditions.
1. Definitions
Agreement means these Terms and Conditions together with any written confirmation or storage licence issued to you.
Customer, you or your means the person, company or organisation entering into this Agreement with Self Storage Lambeth.
We, us, our or Self Storage Lambeth means the storage provider operating the facility where your goods are stored.
Unit means the storage space or container allocated to you by us.
Services means the provision of storage space and any additional services we agree to provide, including where we coordinate with third party removal companies or transport providers.
Removal company means any third party engaged by you or by us on your behalf to move goods to or from the Unit.
2. Scope of Services
We provide secure storage units for personal and business goods, together with access facilities and other related services where agreed. We do not offer any services as a common carrier, and we are not a warehouse-keeper taking possession of your goods. You retain responsibility for loading, unloading, packing and securing your goods unless expressly agreed in writing that we or a removal company will perform these tasks.
3. Booking Process
3.1 Bookings may be made online, in person or through a confirmed written instruction. A booking is not confirmed until we have accepted it and, where applicable, received any required deposit or initial payment.
3.2 At the time of booking, you must provide accurate personal details, including your full name, current address and any company details if you are booking on behalf of a business. You must also provide proof of identity and any other information we reasonably request.
3.3 You are responsible for ensuring that the Unit size selected is suitable for your needs. Any guidance we provide on Unit sizes is an estimate only and does not form part of this Agreement.
3.4 Where you request that a removal company attend our premises to move your goods in or out, you remain responsible for any separate contract made with that removal company, even where we recommend or introduce them. Our role is limited to providing access to the facility and, where agreed, coordinating dates and times.
4. Commencement and Duration
4.1 This Agreement commences on the earlier of the date you first access the Unit or the date specified in our confirmation, and will continue on a rolling basis until terminated in accordance with these Terms and Conditions.
4.2 Storage is provided on a periodic basis, usually weekly or monthly, as confirmed at the time of booking. The minimum storage period, if any, will be specified in your booking confirmation.
5. Payments and Charges
5.1 You agree to pay all storage fees and other charges set out in our price list or otherwise notified to you at the time of booking. All fees are payable in advance for each period of storage.
5.2 We may require a deposit before granting access to the Unit. The deposit, if applicable, will be held against any unpaid fees, damage to the Unit, cleaning costs or removal of unauthorised waste. Any balance of the deposit will be returned to you after you have vacated the Unit and met all obligations under this Agreement.
5.3 Payments must be made by an accepted payment method and cleared funds must be received by the due date. If a payment is rejected or reversed, you remain liable for the outstanding amount.
5.4 If you do not pay any amount by the due date, we may charge interest on overdue sums at a reasonable rate from the due date until payment is received in full. We may also charge administrative fees for arrears letters, payment reminders or other enforcement action.
5.5 We reserve the right to review and vary our charges from time to time. Any change to recurring storage fees will take effect from the start of your next storage period. We will give you reasonable notice of any increase, and you may terminate this Agreement before the increase takes effect if you do not wish to continue.
6. Access and Security
6.1 Access to the Unit is permitted only during the opening hours or access times notified to you. We may vary access times for operational, safety or security reasons. Where reasonably possible, we will give prior notice of any material changes.
6.2 You are responsible for securing the Unit at all times, including using appropriate locks and ensuring the Unit is fully closed and locked on each visit. You must not share access devices, codes or keys with any person except those you authorise to act on your behalf.
6.3 We may refuse access to the premises or the Unit if any storage fees or other charges are overdue, if we reasonably believe there is a risk to safety or security, or if you are in material breach of this Agreement.
6.4 For safety, operational or legal reasons, we may require supervised entry or temporary restriction of access while works or inspections are carried out.
7. Use of the Unit
7.1 The Unit may only be used for the storage of goods that you own or are otherwise entitled to store. You must not use the Unit as a residence, office, workshop or for any activity other than storage.
7.2 You must not store in the Unit any of the following:
a. Explosives, firearms, weapons or ammunition.
b. Flammable, hazardous, toxic or combustible substances, including fuel, gas, chemicals, solvents or paint, except in small quantities reasonably necessary for normal household goods and stored safely.
c. Perishable goods, live animals, plants, food or any item that could attract vermin or pests.
d. Illegal items or goods obtained unlawfully.
e. Waste or rubbish intended for disposal rather than storage.
f. Any item that may cause nuisance, damage or risk to the premises, other customers or our staff.
7.3 You must keep the Unit clean and in good condition and must not damage, alter or attach anything to the structure of the Unit or the premises without our prior written consent.
7.4 You are responsible for ensuring that all goods are properly packed, protected and stable within the Unit. We accept no responsibility for damage caused by inadequate packaging or stacking.
8. Waste and Environmental Regulations
8.1 You must not leave or deposit waste, unwanted items, pallets, packaging materials or rubbish in corridors, car parks, loading bays or any other common areas.
8.2 General household or office waste generated during your use of the Unit must be removed from the premises by you. Our facilities are not a waste disposal site.
8.3 You must comply with all applicable waste and environmental regulations. Hazardous or regulated waste must not be brought onto the premises or stored in the Unit. This includes but is not limited to oils, solvents, batteries, electrical goods requiring specialist disposal, and clinical or medical waste.
8.4 If you leave any goods or waste on the premises after vacating or in breach of these Terms and Conditions, we may arrange for their removal and disposal at your cost. You agree to pay all reasonable cleaning, removal and disposal charges, including any environmental or specialist handling fees.
9. Removal Companies and Third Parties
9.1 Where you use a removal company or other third party to transport your goods to or from the Unit, you are responsible for selecting and contracting with that company. Any recommendations or introductions we make are provided as a convenience only and do not constitute an endorsement or guarantee.
9.2 We are not a party to your contract with any removal company, and we are not liable for their acts or omissions, including loss of or damage to goods while in their possession, delays, missed appointments or service failures.
9.3 You must ensure that any removal company or third party engaged by you complies with our site rules, access procedures and safety requirements. You are responsible for any damage caused by them to the Unit or the premises.
10. Cancellations and Termination
10.1 Before move-in, you may cancel your booking by giving notice in line with any cancellation policy specified at the time of booking. We may charge a reasonable cancellation fee where this is clearly notified in advance.
10.2 After move-in, you may terminate this Agreement by giving us the period of notice stated in your booking confirmation or storage licence. If no period is stated, the default notice period will be one full storage period.
10.3 You must remove all goods from the Unit and leave it clean and free of waste by the end of the notice period. Textured marks or fair wear and tear will not usually give rise to charges, but we may charge for cleaning, repairs or disposal beyond normal use.
10.4 We may terminate this Agreement immediately if you:
a. Fail to pay any amount due within a reasonable time after reminder.
b. Breach any material term of this Agreement and do not remedy the breach when requested.
c. Use the Unit for any illegal or prohibited purpose.
d. Present a risk to safety or security at the premises.
10.5 On termination, your right to access the Unit will cease, and we may exercise a lien over the goods stored in the Unit for any unpaid fees or charges. Subject to applicable law, we may ultimately sell or dispose of goods to recover unpaid sums, after giving notice where required.
11. Insurance and Risk
11.1 You acknowledge that we do not automatically insure your goods. You are responsible for arranging and maintaining sufficient insurance cover for the full replacement value of all goods stored in the Unit.
11.2 All goods are stored at your sole risk. You should not store items of exceptional value, such as high-value jewellery, cash, important documents or irreplaceable items, unless they are appropriately insured and protected.
12. Our Liability
12.1 We will take reasonable care to maintain the premises in a safe and secure condition and to provide access to your Unit during agreed hours. However, we do not guarantee that the premises or Unit will be free from unauthorised entry or events beyond our reasonable control.
12.2 To the maximum extent permitted by law, we are not liable for loss of or damage to your goods, whether arising from theft, fire, water, vermin, pests, mould, structural failure or any other cause, unless such loss or damage is directly caused by our negligence or deliberate misconduct.
12.3 Where we are found liable for loss or damage, our total liability to you in respect of any claim or series of related claims shall be limited to the lesser of the cost of repairing the damaged goods, the replacement value of the goods, or a reasonable financial limit reflecting the storage fees paid by you over the preceding twelve months, unless a higher limit is required by law.
12.4 We are not liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or emotional distress.
12.5 Nothing in this Agreement excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
13. Your Liability and Indemnity
13.1 You are responsible for any damage you, your invitees, agents or removal companies cause to the Unit, the premises or any property belonging to us or other customers.
13.2 You agree to indemnify us against all claims, demands, losses, damages, costs and expenses incurred as a result of your breach of this Agreement, your negligence, or any unlawful act or omission by you or anyone you allow onto the premises.
14. Data Protection and Personal Information
14.1 We may collect and process personal data about you for the purposes of managing your booking, administering this Agreement, processing payments, ensuring security at the premises and complying with legal obligations.
14.2 We may use CCTV and access control systems at our premises for security and crime prevention. Images and access records may be retained for a reasonable period and disclosed to law enforcement or other authorities where required by law.
14.3 We will handle your personal data in accordance with applicable data protection laws. You have rights in relation to your personal data, which may include the right to access, rectify or request deletion of certain information, subject to legal limitations.
15. Variations
15.1 We may amend these Terms and Conditions from time to time. Any updated terms will be made available to you and will take effect from the start of your next storage period.
15.2 If you continue to store goods or use the Services after the updated terms take effect, you will be deemed to have accepted the changes. If you do not agree to any change, you must terminate this Agreement and vacate the Unit in accordance with the notice provisions.
16. Force Majeure
16.1 We are not liable for any failure or delay in performing our obligations under this Agreement where such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, epidemic, lockouts, industrial disputes, power failure, terrorism, or actions of authorities.
16.2 Where a force majeure event occurs, we will take reasonable steps to minimise disruption and resume normal services as soon as reasonably practicable.
17. Governing Law and Jurisdiction
17.1 This Agreement and any non-contractual obligations arising out of or in connection with it are governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement, its subject matter or formation.
18. General
18.1 If any provision of this Agreement is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by us in exercising any right or remedy under this Agreement shall operate as a waiver of that or any other right or remedy.
18.3 This Agreement constitutes the entire agreement between you and us relating to the provision of storage and related services and supersedes any prior understandings or representations, whether oral or written.
